Customer Service Revolution Americas Number One Customer Experience Conference
America's #1 Customer Service Conference

September 11-12, 2019 - Cleveland, Ohio 
00 Years 00 Months 00 Weeks 00 Days 00 Hours 00 Minutes 00 Seconds
Check out the 2019 Customer Service Revolution Teaser
It is Your Biggest Competitive Advantage. 
Leading a CUSTOMER SERVICE REVOLUTION in your business means...
A radical overthrow of conventional business mentality... energizing entrepreneurs and leaders like you to create breakthrough growth in your business.

Designing everything to transform what your customer experiences... identifying and filling gaps that your Customers don't even know exist and making your competition invisible.

Transforming your employees' experience... creating a team of happy, engaged employees that create happy, engaged Customers.

Creating an inspiring culture shift that ripples out into the community... fulfilling the higher purpose of you, your team, and your business.
Customer Service Conference Cleveland Convention Center Huntington Bank
Leading a Customer Service Revolution Means Higher Sales, Higher Morale, and Higher Brand Loyalty... Making Price Irrelevant.
Customer Service CX Leaders Working on the Business
What is the Customer Service Revolution?
The Customer Service Revolution is the leading education and networking event for leaders and entrepreneurs who want to win and compete based on service. 

This year we'll come together September 11-12, 2019 at the Huntington Convention Center in Cleveland, Ohio to reinvent your service, get inspired, and learn the best practices and innovations from world-class organizations.
Customer Experience Conference Attendees
Customer Service Revolution Conference Attendees Enjoying The Conference
Who is this event for?
Every year, we are excited to host leaders from all industries in  including:

Teams that deliver customer service (many companies bring their entire team to inspire them and create an opportunity to work together on their customer service delivery)
Leaders who have been tasked with building customer service programs
Entrepreneurs who want to compete on service rather than price
Departmental leaders from all areas (B2B and B2C) including retail, call center, manufacturing, sales, operations, distribution, franchise, and more
Customer experience officers or managers
Not Only Have Business Rules Changed,
But the Entire Customer Service Game is Different.
Technology has changed the way our businesses operate. 
Social media has turned Customer Service upside down. 
We no longer control the perception of our brand. 
Our customers control our brand reputation.

Our customers are informed and empowered and expect personalization and fast response time.
Your business is under a microscope.
This is both good news and bad news.
One Customer experience handled poorly can quickly go viral and
devastate the brand equity you have worked so hard to build.

Building a culture focused on satisfying your Customer pays off big.
Our Speakers: The Leaders of the Revolution
Our powerhouse lineup of experts will walk you through every aspect of 
building your competitive advantage in Customer Service.
Here's an overview of what we will be exploring:
Mark Sanborn
Christine cashen
Why Brainstorm When You Can Brain Hurricane?
Kindra Hall
mark scharenbroich
Nice Bike – Making Meaningful Connections
Eric Chester
patricia fripp
 How Leaders Inspire Action and Commitment
Christine Cashen
robert stevenson
How to Raise Your Line
Sasha Strauss
jesse cole
How to Design the Ultimate Fans First Experience  
Neen James
tami evans
Lighten Up and Lead: Leverage levity for customer confidence and employee engagement 
Dr. Willie Jolley
jeff mowatt
Becoming a Trusted Advisor: Shifting from commodity to one-of-a-kind service
Judson Laipply
kyle maynard
No Excuses
Dina Dwyer-Owens
mark moses
The 4 steps to a 9 figure Exit!
Adam Toporek
andy bailey
Pete Smith
mark perna
Answering Why: Unleashing Passion, Purpose, and Performance in Younger Generations
Andrew Sykes
max yoder
Do Better Work: Creating more clarity, camaraderie, and progress on your team
Jaime Pun, Certified Customer eXperience Executive
debra senra
Win the Applicant Economy: Attract Top Talent in Today’s Competitive Hiring Market
Brittni Walker, Certified Customer eXperience Executive
john dijulius
The Relationship Economy: Building Strong Customer Connections in the Digital Age
John DiJulius
dave murray
Culture Happens, and Hope is not a Strategy! How to create your World-Class Internal Culture
Fredrick Tunvall
Fredrick tunvall
Top 3 Customer Service AI Use Cases to Improve Engagement and Reduce Costs
Jess Bound
brittni walker
Implementation - Bringing Your Ideas to Life
How to Spark a Fire that Keeps on Burning
Jess Pischel
Day in the Life of a Customer
Be Brilliant At The Basics By Building Your Customer Experience Cycle
Click to Learn More About Our Speakers:
The Bottom Line: 
You Will Walk Away With an Actionable Plan to Win at Customer Service
Our speakers and faculty will walk you through real-world strategies, tactics, and tools to make Customer Service your competitive advantage, including how to:

•  Measure and establish return on investment on your customer service programs
•  Implement best practices of companies like yours who are leading a Customer Service Revolution and     winning
•  Motivate your internal customers to deliver exceptional care to your external customers
•  Consistently establish and consistently execute Customer service as your competitive advantage
•  Make price irrelevant by competing and winning on service
•  Create and implement customer service programs in all kinds of industries, including case studies with detailed tactics

You will work on building your implementation plan during the entire learning experience. 

Each speaker will equip you to identify tactical steps you can take to quickly make an impact in your business.
Customer Service Conference Roadmap
“Improving your customer service without a Service Vision* is like sailing without a compass. John DiJulius has been instrumental in revamping our customer service systems.”
- Craig Russell, Starbucks
“Awesome speakers. For those who missed it, I don’t think they’ll ever regain that experience.”
- Alan Lovelace, Domino’s
“The different speakers from different backgrounds makes this conference different than any other ones.”
- Michael Coburn, Nestle
The Melting Pot
“You helped us revolutionize the way we serve our guests..."
- Kendra Sartor, National Marketing Director, The Melting Pot Restaurants
General Cable
“I attended the Customer Service Revolution last year and was inspired and motivated. I have been to many conferences and seminars in my career and there’s no question this one was the best.”
- Ryan Goard, General Cable
“The Customer Service Revolution will inspire you and inform you of new practical ideas and advise that you can take back and use to continue to change your company and create a distinctive brand.”
- Derek Kaivani, PwC
The Agenda
Tuesday, September 10, 2019
Opening Reception and Registration
7:00 PM – 9:00 PM
Wednesday, September 11, 2019
8:00am Breakfast & Registration
8:30am General Session
      - Christine Cashen
      - John DiJulius
10:40am Break
11:10am Breakout Session 1
11:55am Lunch
1:05pm Breakout Session 2
2:00pm Breakout Session 3
2:45pm Break
3:15pm General Session
      - Mark Scharenbroich
      - Jesse Cole
5:30pm Enjoy Cleveland
Thursday, September 12, 2019
8:00am Breakfast
8:30am General Session
      - Robert Stevenson
      - Dave Murray
10:10am Break
10:40am General Session
      - Patricia Fripp
      - Jeff Mowatt
12:25pm Lunch
1:25pm General Session
      - Tami Evans
      - Kyle Maynard
4:00pm Start Your Revolution!
Conference Speaker
Our Guarantee
When you attend our event,  you will be ensured a spot to join us and you will receive:
Reserved Group Seating:
Reserved seating for your entire team, so you can stay together.
PLUS, our No Questions Asked Guarantee!
You are our Customer and we are here to take great care of you. Your tuition is fully transferable, if something comes up. If for any reason you are unable to attend the event, simply send us an email prior to the event and we will happily take care of you.
Ticket Price
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The Customer Service Revolution Agenda
The Venue
Cleveland, Ohio, Home of Lebron James
Cleveland, a vibrant lakeside city, is known for its world-renowned arts & cultural institutions, the nation’s second-largest performing arts district, the Rock and Roll Hall of Fame and a nationally-recognized culinary scene.
Huntington Convention Center Cleveland Ohio
Huntington Convention Center
300 Lakeside Ave E, Cleveland, OH 44113

All events will commence on the 
Grand Ballroom Level

Drury Plaza Hotel

Premium rooms can be booked at the host hotels based on availability at current rates (Hilton and Hyatt). Unfortunately all special rate conference rooms have sold out.

Alternative option is available at the Drury Plaza Hotel, with a special rate of $209/ night for conference attendees when booking by August 20th
Brought to You By
Five Star Call Center
Five Star Call Center
What began as The Secret Service Summit, a customer service conference in 2009, has now become The Customer Service Revolution.

We created The Customer Service Revolution for those leaders on an uncompromising quest to change the world, for those who understand there is no bigger competitive advantage today than being a world-class customer service organization.

We invite you to join us for two days of world-class general sessions and breakout speakers, ground-breaking insights, incredible networking with paramount service leaders, plus, the big ideas, motivation, and renewed energy to propel you and your team to the next level of customer service.
John DiJulius Signature
John DiJulius
Customer eXperience Executive Workshop
*Reserved for CXE Private members. Want to learn more about our premium, insider CXE Workshop? Email us at

This one-day pre-conference workshop is designed exclusively for CXEA alumni.
In this session you will learn additional best practices on rolling out your Customer Experience Program from those who have been in your shoes. It is the opportunity to share and discover what works well and what improvements can be made for the future.

Jess Pischel , CX Consultant at The DiJulius, is now a certified Change Management Practitioner and is excited to share the methodology with the CXEA community. Many CXEs experience challenges regarding helping their organization adapt to change. The DiJulius Group has developed new resources to provide you with the tools you need to help your people embrace your customer experience initiative.
We are so excited to get all of your creative, intelligent minds in the same room again!

The take-aways from this session are:

1. Hear each CXE alumni present their CX best practices from their organization
2. Each CXE alumni will present their biggest CX challenge, receive feedback and workshop a solution
3. Learn about the impact of The Relationship Economy
4. Learn Change Management strategies to help your organization adapt to change 
The Relationship Center Workshop

Here is your opportunity to turn your call center into a Relationship Center!
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Frequently Asked Questions
Is there a discount if we want to bring our team?
Yes! If you'd like to bring your entire team to transform your Customer Service culture, there is a special rate available for companies bringing groups of 4 or more seats. 

For information on pricing for your team contact or 440-443-0028. Full tables seat 8 attendees.
What is included in my conference ticket?
Admittance to full conference, two days general session plus choice of breakout sessions to attend.
Continental breakfast and lunch both days.
Opening reception with appetizers and cash bar before the event begins on the evening of September 10th.
What is the closest airport to the conference?
The closest airport is Cleveland International Airport, airport code CLE, which provides direct flights to and from many major cities in the world.
What is the best way to get to the hotel from the airport?
The event venue is 20 minutes away from Cleveland Airport. There are many transportation options available including Lyft, Uber, and Taxis.
Rail transportation is available from the airport to the downtown area. The downtown area also has a free trolley service as well as two bus lines. Driving to Cleveland is also easy with four major interstates serving the city.
What kind of weather should I anticipate?
September in Cleveland is typically cool/warm with temperatures ranging from 60-75F.
I have a question that I don't see the answer to, how can I contact your team?
Simply email us at and we'll get back to you ASAP.
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